I have worked with senior staff in the professional services, engineering and charity sectors looking to strengthen client and people management skills. There’s not a ‘one size fits all’ solution but the underlying process is the same. Developed and refined over time this process has proven to be robust and highly effective.
This care organisation had successfully tendered for a large local authority contract to deliver services across three London boroughs. However, the expansion in delivery put the existing back office services (administration, HR, Finance, Quality Assurance functions) under a significant strain.