I have worked with senior staff in the professional services, engineering and charity sectors looking to strengthen client and people management skills. There’s not a ‘one size fits all’ solution but the underlying process is the same. Developed and refined over time this process has proven to be robust and highly effective.
This international NGO works through 34 semi-autonomous national offices across Africa. The organisation has flourished and thrived on entrepreneurism and ideas but was also under pressure to balance this with ensuring consistency of operations.
This care organisation had successfully tendered for a large local authority contract to deliver services across three London boroughs. However, the expansion in delivery put the existing back office services (administration, HR, Finance, Quality Assurance functions) under a significant strain.